How do I return an item?

Please contact Customer Service for more information on returning an item.  Custom products are not returnable, stock products are returnable but subject to a restocking fee.  Thank you.

Returns

When you receive your order, promptly check to make sure nothing was damaged in shipment and that the correct items were received.  Defective, items damaged in shipping or mis-printed/mis-shipped items will be replaced.  If an item was damaged in shipping please save all packaging material as the carrier may want to inspect the damaged items and the packing.

Returns must be authorized by phone within 30 days from receipt.  Unauthorized returns will not be processed.  Custom items may NOT be returned.  All stock items are subject to a 10% restocking fee.  A credit will be issued for authorized returned items after they have been received and inspected.  The credit will be less the restocking fee and the original shipping/handling charges.  Please return items in their original packaging.  Items returned without original packaging and/or damaged will NOT be refunded so please keep all packaging and ensure items are packed well for return.